SHIPPING & HANDLING
Feathery Fire designs are handcrafted and unique, therefore the delivery time varies. The delivery time will always appear under each product and will mainly be around 2-4 weeks. If the ordered item is already in stock your order will pursue to dispatch within 2-5 working days. We provide shipping with GLS Parcel Shop, which makes it possible to track the package while it, is under its way to your address. The goods are insured in transit, therefore, please check the package contents after arrival. Is the package and/or the contents damaged when you receive it, please report it to GLS immediately. We strongly recommend that you contact us immediately and keep the packaging the product has been delivered in, as it may be important for assessing the damage. We always pack the goods with utmost care, so the risk of damage is minimized.
TERMS & CONDITIONS
RETURN & EXCHANGE
Feathery Fire offers you 14 days of return from the date you received your package.
You are responsible for returning the goods. Likewise the costumer is responsible for return postage. Products are to be returned in original condition with its labels still on and in its original package. If a return does not comply with the above criteria, which means if the sale value of the product obviously has been decreased as result of misuse, or if the purchase looks like it has been worn more than what you expect from trying on the goods we reserve the right to only pay back 25% of the products price.
Please notice that the standard worldwide shipping of DKK 39 are not returned.
If you wish to return a purchase, please use the attached return form that you received along with your goods. If you have lost the form you can find a new one here:
The goods must be returned to Feathery Fire no later than 14 days after you received your package. You have the right to receive the refund of your purchase no later than 14 days from sending the package. Feathery Fire is not responsible for any lost packages in the return process. Therefore it is always a good idea to save the receipt from the post office after sending the package.
The amount of the returned purchase will be returned to you as you have wished on the return form.
If you wish to return your goods to another size or product, you will receive a new confirmation with the exact delivery time.
For returns please sent the package to this address:
Nickie Geneser Bach
Valdemarsvej 13, 3. TH
Incase of complaints Feathery Fire offers our costumers a 2-year complaint police under the law of Sale of Goods ACT. Covering manufacturing and material defects discovered in its normal use. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, and violence or tampering.
In regards of complaints, Feathery Fire covers shipping costs to a reasonable extent and products will be repaired or replaced.
All designs are unique and crafted by hand; therefore, simple differences in the respective designs may occur.
For complaints please send an email to
PAYMENT & PRIVACY
Feathery Fire offers payment through ordinary bank transfer, Paypal, and Mobilepay. The payment has to take place after you have placed your order and received your confirmation by email. In the confirmation email the full amount including shipping costs will appear along with the payments details. If you at any point before the payment decide to cancel your order please inform us by using this email:
When you place an order with we collect your name, address, and e-mail address in order to execute the order. Feathery Fire is responsible for this information and we guarantee that it will not be disclosed to any outside organizations or third parties.
Nickie Geneser Bach
Valdemarsvej 13, 3.TH
+45 30 27 44 39
Most Feathery Fire designs are of limited edition, which means that each design will only be manufactured in 10 samples. Each garment is marked with a number next to its label to prove which part of the collection you were able to get.
A part of Feathery Fire’s philosophy is to make every costumer fell special when wearing a Feathery Fire garment. This guarantee is to make sure that you will not show up at work or your next party wearing the same dress as somebody else.
Whether the limited edition guarantee is valid will appear under the “product info” of each design.